• Standard sliding glass doors, and windows being covered with floor length treatments require additions be made to the actual size so they extend beyond the sides and above the top of the opening, only.
• Openings in French doors, or windows that are not being covered with a floor length treatment, require that width and length be added to the actual opening sizes. This to allow the completed treatment to extend above, below and beyond each side of the opening.
• An outside mount for a window with a sill extending more than 3/4 of an inch into the room, from the wall, may require measurements be taken from the sill up. Therefore additions to the actual measurements, would be made only to extend the treatment beyond the sides, and above the top of the opening.

Personal Information:

SECURITY All information submitted is processed through our secure server utilizing Secure Socket Layer (SSL) technology encrypting all your personal information for travel across the Internet. If you would feel more comfortable placing your with a Customer Service Representative, please call the number listed at the top of the homepage.

CONFIDENTIALITY All personal information we receive remains confidential and will never be shared with others not directly involved with the completion of your order.

Accuracy of Sample Images:

COLOR ACCURACY Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable.

PLEASE NOTE: Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. Accent Blinds & Shades cannot be responsible for dye lot variances. BACK LIGHTING OF FABRICS "Back lighting" is the effect seen when light filters through translucent type fabrics from behind, such as outside daylight. Our catalogue images cannot display the effect of back lighting, which may soften colors and highlight fabric textures. Accent Blinds & Shades cannot be responsible for color variances due to back lighting.

PLEASE NOTE: Most items are manufactured with color coordinated components. Color coordinated products use components that are similar in color but, not always exact in color. In addition, neutral colored head and/or bottom rails may be used in conjunction with color coordinated strip inserts. Exact color matches between tassels, strings and other blind and shade parts are rarely possible due to the extensive amount of colors offered for the primary components (slats, fabrics, louvers, etc.). Designer selected complementary, coordinated color matches assure you that whatever product you select has a finished look. Should you have specific concerns, please call or email our Customer Service department using the contact information listed at the top of website.

Disclaimer for Bamboo Shades: Genuine Bamboo Shades may vary dramatically in color and pattern due to conditions such as soil make-up, the time of year harvesting takes place, and/or drying conditions. Colors can range from a somewhat vivid greenish tint, through yellowish shades, then on to more muted brown tones. Samples are to primarily provide customers an idea of the product's overall appearance. Therefore a guarantee of color cannot be made and Accent Blinds & Shades cannot be responsible for these variances. .

Order Changes or Cancellations

Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. Please review your "Order Confirmation Email immediately upon receipt to avoid any problems.

Return Policy:

Since ALL products purchased through Factory Direct Blinds, Etc are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.

Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.

NOTE: Simply stated our returns policy is like this, if I make a mistake placing your order I pay to fix it, if the vendor makes a mistake they pay to fix it and if you the customer make a mistake you pay to fix it. This site is based on the "do-it-yourself and save" concept but there are inherent risks when you go it alone in that if you don't follow instructions or request color samples before placing an order it can become quite expensive to fix the mistake.

So please, take the time to review the product's specifications in terms of mounting requirements, read the measuring instructions, review the installation instructions so you know what's expected before you order and please request swatch samples so you can select a color you can live with. If you do all of this I'll do my best to place the order accurately so the manufacturer can build it to spec.

Claims
If an order arrives damaged and it is not the result of faulty craftsmanship or materials (blind dropped by freight company) you have 30-days to contact our office so a claim can be processed. This is the freight company's policy and so if you contact us after the 30-days have expired there is nothing we can do about it.

Installation
If you are not comfortable installing your blinds please contact a professional in your area. Because if you install it improperly, damage the blind during installation, or hurt yourself for that matter Accent Blinds & Shades and our parent company Limb Corporation are not responsible. And if the blind is not installed properly or it is damaged in the process of installation the warranty is voided.

Discontinued or Out of Stock Items:
Accent Blinds & Shades makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, Accent Blinds & Shades disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.

Sales Tax
We charge a 8% sales tax to Arizona residents only.

Shipping
Products are shipped straight to your door via UPS or FedEx. Most orders take 3-5 business days to arrive after production.

Most of our manufacturer's offer free shipping up to 96" wide within the 48 continental states. There are some exceptions where a manufacturer limits free shipping up to 84" wide while others offer it free up to 102" wide. This information is displayed on the various product pages to the right of the product picture.

For oversized orders or orders outside the 48 continental states please call 1-888-660-2546.

Note: We cannot shop to PO boxes, FPO, or APO Addresses.

Payment Options:
Due to the custom nature of our products we require full payment at the time of order placement. We accept Visa, MasterCard, Discover, American Express and Pay-Pal through our website and over the phone. Cashier's Check, Personal Checks and Money Orders must be received by our office before your order can be processed.

Dispute Resolution
If we cannot resolve a dispute regarding the application of Factory Direct Blinds, Etc Ordering, Shipping and/or Measuring Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in Queen Creek, Arizona and the hearing relating to said arbitration shall be held at a mutually agreeable location within Maricopa County, Arizona. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys fees.

Applicable Law
This site was created and is controlled by Desert Wells Interiors LTDin the State of Arizona, United States of America. Therefore, the laws of the State of Arizona will govern these terms, conditions and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website, and our terms, conditions and disclaimers.

Privacy Policy

Respecting our customers, Factory Direct Blinds, Etc. is committed to protecting their privacy. Therefore, we have adopted the following 'Privacy Policy' explaining how personal information is processed and used. We pledge to only use information received in ways compatible to this Policy. This Policy applies only to Web Pages, Newsletters and Forums owned and operated by Factory Direct Blinds, Etc.

Information and how it's received.
Every computer connected to the Internet is assigned a set of numbers that serve as that computer's "Internet Protocol" or "IP" address. As each visitor requests a page from within Factory Direct Blinds, Etc., our Web Servers automatically recognize that visitor's IP address. This recognition reveals nothing about the visitor other than the IP address from which they have accessed our Site. This information is used to examine our traffic in aggregate, but does not collect or evaluate this information on an individual basis. Our Web Servers do not posses the ability to record our visitors email addresses.

Factory Direct Blinds, Etc. offers access to some services requiring registration. This visitor provided contact information may be used to send notification of our products and/or services by email and/or postal mail. This visitor provided information may also be shared with our clients who may send you promotional material related to the topic of the service for which you registered, if and only if, you have opted to receive it.

We may also request your email address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or information about sales, etc). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy that means that we do not sell, rent, or otherwise distribute your e-mail address to a third-party, without your consent. We may from time to time send email announcing new Factory Direct Blinds, Etc. products and/or services. If you enter a Factory Direct Blinds, Etc. contest or other promotion, we may request your name, home address, phone number, and e-mail address for contest administration, and notification of the winners.

Information collected when making a purchase.
When you make a purchase we require your name, mailing address, home phone, and credit card information to process and fulfill your order. Supplying your email address assists us in keeping you informed as to the status of your order. This information may also be used by us to notify you of related product and services. Credit card and email information will not be shared or sold to third parties for any purpose without your express permission. In addition, Factory Direct Blinds, Etc. utilizes the industry standard SSL (Secure Socket Layer) encrypted servers, for our shopping cart. The SSL codes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information. Each page requesting personal information provides a link to this Privacy Policy.

Cookies
From time to time, Factory Direct Blinds, Etc. or its advertisers may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie is not capable of reading data off your hard drive, or cookie files created by other sites. Cookies do not damage your system. Our use of cookies is to identify which areas of Factory Direct Blinds, Etc. you have visited or have customized, so upon returning to our site, those pages will be readily accessible. Our advertisers, should we ever choose to have any, may also use cookies to ascertain how many times you've seen an advertisement. Overall, this information is used to better personalize the content, banners, and promotions present on our respective sites. Your decision whether to accept cookies, or not, is controlled by your browser settings. You may set your browser to refuse all cookies, or to inform you when a cookie is being sent. Choosing not to accept these cookies may diminish your experience at our web site and cause some features to fail to function as intended.

Disclosure of information to third parties.
Factory Direct Blinds, Etc. will only disclose personal information when required by law or in the good-faith belief that such action is necessary to:

1) Conform to the edicts of the law or comply with a legal process served on Factory Direct Blinds, Etc.;

2) Protect and defend the rights or property of Factory Direct Blinds, Etc., and/or its visitors;

3) Identify persons who may be violating the law, the legal notice, or the rights of third parties;

4) Cooperate with the investigations of purported unlawful activities.

Factory Direct Blinds, Etc. exercises reasonable care, consistent with Internet Standards, to maintain the confidentiality of the information we receive.

Factory Direct Blinds, Etc. reserves the right to transfer information in connection with the sale of Factory Direct Blinds, Etc.'s capital stock or assets, either all or in part. In that event, we disclaim any responsibility for a breach of security or any other action of subsequent parties receiving such information.

Factory Direct Blinds, Etc. may contain hyperlinks or advertisements of, or to, third party Web Sites. Factory Direct Blinds, Etc. disclaims any responsibility for the content of such Web Sites, or advertisers, their privacy policies or handling of personal information.

Factory Direct Blinds, Etc. does not disclose visitor provided personal information with any of the Web Sites to which Factory Direct Blinds, Etc. provides links, except as otherwise stated elsewhere within our Privacy Policy or Terms and Conditions.

Your Consent To This Agreement
Your use of this Web Site constitutes your consent to the collection, and the use, of the information you provide, by Factory Direct Blinds, Etc. as specified on this and other policy pages present on this Web Site.

Should there be any changes made to our "Privacy Policy", they will be prominently posted on this page for your notification.

Please note: Your use of Factory Direct Blinds, Etc. is governed by our Legal Notice.

1. Tie the cord to itself;
2. Small clamp or clothes pin
3. Cord Cleat - Available upon request for most products
4. Tie Down Devices - These come standard with some products such as verticals, sun shades, window shading, etc.